Support & FAQ

No app store download is required. CallCanvas is built as a fast, responsive web application that runs directly in modern mobile Safari (iPhone/iPad), Chrome (Android), and all desktop browsers. You can add it to your mobile home screen to launch it full-screen just like a native app.

Yes. Playbooks you have already opened stay cached and viewable even when cellular reception drops at the field. Making edits or creating new plays requires an active internet connection so that changes sync reliably to the team server and are never accidentally overwritten.

CallCanvas provides exact physical presets (from 3″ to 5″ width, or custom millimetres), 1 to 15 plays per insert, cut guides, zoom scaling, and a 100% actual-size print mode to ensure your inserts fit directly into physical wristband windows.

A team owner or administrator generates a private invitation link from the team settings. Each link is single-use, expires automatically, and can be revoked at any time. Invited members must be adults (18+).

Remove them from the roster in your team management dashboard. Server access stops immediately, and any playbook copy cached on their device is cleared the next time that device connects. A device that never reconnects keeps its last cached copy until its browser storage is cleared.

Accounts are for adults (18+) only. Coaches can list player aliases, jersey numbers, and positions on a team roster for diagram labelling, but minors do not register, sign in, or have email accounts stored. A parent or guardian can accept a private invite linked to their child's roster entry. The adult receives a view-only account to follow the team's playbooks; the child does not sign in.

One subscription is $49 USD per team per year with no per-player seat charges. Checkout is $0 today and requires a payment method; Paddle charges the first annual payment after 14 trial days unless you cancel first. During the temporary launch promotion, enter CALL20 by September 14, 2026 at 23:59 UTC for 20% off that first annual payment — $39.20 instead of $49. You can invite adult assistant coaches with full editing capabilities, and adult parents or guardians with view-only permissions to follow along. Youth players never receive invitations or accounts.

The team owner can choose Cancel subscription in the CallCanvas account menu at any time during all 14 trial days. This opens Paddle's secure, authenticated cancellation form. Cancel before trial end to prevent the first $49 charge; access continues to the scheduled trial end. Paddle also emails a reminder before each annual renewal. If you cannot sign in, request cancellation through Paddle Buyer Support or by emailing callcanvas@pm.me.

No. Cancellation stops a future charge or renewal. Refund and consumer withdrawal requests are handled by Paddle as merchant of record through Paddle Buyer Support. Paddle's current Refund Policy describes a separate 14-calendar-day route for eligible consumers after a free trial converts and the first payment is made, subject to its Buyer Terms and applicable law. This is general information, not legal advice.

No. Nothing is deleted. Editing pauses and your team keeps read access for a 7-day grace period, and if the subscription ends a 30-day read-only export window follows. Everything becomes fully editable again once your subscription resumes.

Your playbooks are private to your team and stored securely in the European Union (Frankfurt, Germany). Access rules are strictly enforced at the database level so members of other teams cannot view or modify your plays. We never sell your data or display advertisements.

Please email callcanvas@pm.me with details before disclosing it publicly, and the developer will work directly with you to resolve it.